Privacy Policy

Information We Collect

At Frost Flare Crusher Resort, we collect information to provide you with the best mountain adventure experience. The types of information we may collect include:

• Personal Information: Name, email address, phone number, postal address, and date of birth when you make reservations or contact us
• Payment Information: Credit card details and billing information for bookings and purchases
• Reservation Details: Room preferences, special requests, arrival/departure dates, and guest counts
• Activity Information: Ski equipment rental details, spa bookings, restaurant reservations, and adventure gear purchases
• Website Usage: IP address, browser type, pages visited, and time spent on our website

How We Use Your Information

We use the collected information for the following purposes:

• Processing and confirming your reservations for rooms, facilities, and activities
• Providing personalized services including Mountain Spa treatments and Alpine Restaurant experiences
• Managing your access to facilities such as Heated Indoor Pool and Fitness Center
• Sending booking confirmations, updates, and important resort information
• Improving our services and developing new mountain adventure offerings
• Marketing communications about special offers and seasonal packages (with your consent)
• Ensuring the security and safety of our guests and property

Information Sharing and Disclosure

We respect your privacy and do not sell your personal information. We may share your information only in the following circumstances:

• Service Providers: Trusted third parties who assist us in operating our resort, processing payments, or providing services
• Legal Requirements: When required by Canadian law or to protect the rights and safety of our guests and staff
• Business Partners: Local adventure tour operators and ski equipment suppliers (with your explicit consent)
• Emergency Situations: To protect the health and safety of our guests during mountain activities

Data Security

We implement appropriate security measures to protect your personal information:

• SSL encryption for all online transactions and data transmission
• Secure storage systems for guest information and reservation details
• Regular security audits and staff training on data protection
• Restricted access to personal information on a need-to-know basis
• Compliance with Canadian privacy laws and hospitality industry standards

Your Rights and Choices

Under Canadian privacy legislation, you have the following rights:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Withdrawal: Withdraw consent for marketing communications at any time
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Portability: Request a copy of your information in a commonly used format

To exercise these rights, please contact our Privacy Officer using the information provided below.

Cookies and Website Analytics

Our website uses cookies and similar technologies to enhance your browsing experience:

• Essential Cookies: Required for website functionality and booking system operation
• Analytics Cookies: Help us understand how visitors use our website to improve services
• Marketing Cookies: Used to show relevant advertisements for mountain adventure packages
• Preference Cookies: Remember your settings and preferences for future visits

You can manage your cookie preferences through your browser settings, though this may affect website functionality.

Children's Privacy

We welcome families to our Family Cabin Retreat accommodations. For guests under 18 years of age:

• Parental or guardian consent is required for all bookings and activities
• We do not knowingly collect personal information from children under 13 without parental consent
• Special safety measures apply for children participating in mountain activities
• Parents can request access to or deletion of their child's information at any time

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. When we make significant changes:

• We will post the updated policy on our website with a new effective date
• We will notify you via email if you have an upcoming reservation
• Continued use of our services constitutes acceptance of the updated policy
• Previous versions will be archived and available upon request

Last Updated: January 2024